Updated at June 1st, 2026
The Right Track Investigative Services (“we,” “our,” or “us”) is a sole trader business and is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how your personal information is collected, used, and disclosed by The Right Track Investigative Services.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”)
alongside our application, The Right Track Investigative Services. By accessing or using our Service, you
signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your
personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are
referenced, are strictly defined as;
identify your browser, provide analytics, remember information about you such as your language
preference or login information.
2. Sole Trader: when this policy mentions “Sole Trader,” “we,” “us,” or “our,” it refers to The Right Track
Investigative Services, that is responsible for your information under this Privacy Policy.
3. Country: where The Right Track Investigative Services or the owners/founders of The Right Track
Investigative Services are based, in this case is Australia
4. Customer: refers to the individual, business, or organisation that engages The Right Track Investigative Services to
perform process serving or investigation services.
5. Device: any internet connected device such as a phone, tablet, computer or any other device that can
be used to visit The Right Track Investigative Services and use the services.
6. IP address: Every device connected to the Internet is assigned a number known as an Internet protocol
(IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be
used to identify the location from which a device is connecting to the Internet.
7. Personnel: refers to the sole trader operator of The Right Track Investigative Services.
8. Personal Data: any information that directly, indirectly, or in connection with other information, including a personal identification number,
allows for the identification or identifiability of a natural person.
9. Service: refers to the service provided by The Right Track Investigative Services as described in the
relative terms (if available) and on this platform.
10. You: a person or entity that visits our website or engages our services.
What Information Do We Collect?
We collect personal information that you voluntarily provide to us including;
- Name
- Phone Number
- Email Address
- Mailing Addresses
- Details of your enquiry or service request
We may also receive personal information about third parties from our clients where necessary to complete
process serving and investigation assignments.
How Do We Use Your Information?
Personal information collected through our website is used solely for the purpose of;
- Responding to your enquiry
- Providing the services you have requested
- Communicating with you regarding your assignment
- Completing process serving and investigation assignments on your behalf
- To improve our website
- To improve customer service
Where and When Is Information Collected?
We collect personal information when you;
- Submit an enquiry through our contact form
- Contact us directly by phone or email
- Engage our services
Do We Share Your Information With Third Parties?
We only share personal information with third parties in the following limited circumstances;
- With the client who engaged our services for the purpose of providing detailed reports and affidavits of service
- With courts or legal bodies where affidavits of service are required to be filed as legal evidence
- Where we are legally obligated to do so by law or court order
- With Registry Australia who provide our website hosting services and may have limited access to technical website data solely for the purpose of maintaining our website
- Where required to respond to legal process including subpoenas or to protect the rights and safety of any person
We do not sell, trade, rent, or otherwise transfer personal information to outside parties for commercial purposes. We do not share your information with advertisers, marketing partners, or any other commercial third parties.
End User Information From Third Parties
The Right Track Investigative Services may receive personal information about third parties from our clients for the purpose of completing process serving and investigation assignments. This information is used solely to complete the requested service and is handled with complete confidentiality.
All personal information received is stored securely and disposed of appropriately once the assignment is complete.
Customer Information From Third Parties
We receive personal information from third parties where necessary to complete our services. For example;
-Solicitors provide us with the recipient's name and address to serve documents
- Law firms provide case details necessary to complete service
- Insurance companies provide subject details for investigations
- Real estate agents provide tenant details for eviction notices
- Private clients may provide information about subjects for skip tracing
All information received from third parties is used solely for the purpose of completing the requested service and is handled with complete confidentiality and discretion.
How Do We Protect Your Information?
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement physical, electronic, and managerial procedures to safeguard your information.
While we use reasonable efforts to protect your personal information we cannot guarantee its absolute security. If you become aware of any breach please contact us immediately.
How Long Do We Keep Your Information?
We retain personal information in accordance with our legal obligations. As a process serving and investigations business operating under Australian law we retain the following records;
- Affidavits of service and process serving records - minimum 7 years
- Investigation reports and related documents - minimum 7 years
- Client contact information and correspondence - minimum 7 years
- General enquiry information - disposed of securely once no longer required
These retention periods are in accordance with Australian legal and regulatory requirements. After the relevant retention period has expired all personal information is disposed of securely.
Can I Update or Correct My Information?
You have the right to request access to, correction of, or deletion of your personal information that we hold. To make a request please contact us using the details below and we will respond promptly.
Your Rights
You have the right to;
- Access the personal information we hold about you
- Request correction of inaccurate information
- Make a complaint about how we handle your information
Children's Privacy
We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information please contact us and we will take steps to remove that information promptly.
If you are under 18 years of age please ensure you have parental or guardian consent before submitting any personal information through our website.
Cookies
The Right Track Investigative Services uses cookies to identify areas of our website that you have visited and to enhance the performance and functionality of our website. A cookie is a small piece of data stored on your computer or mobile device by your web browser.
Most web browsers can be set to disable cookies however doing so may affect the functionality of our website. We never place personally identifiable information in cookies.
You may set your browser to block cookies however this may prevent our website from functioning properly. Different browsers provide different controls for managing cookies - please visit your browser's help menu for more information.
Links to Other Websites
Our website may contain links to other websites not operated by The Right Track Investigative Services. We are not responsible for the content or privacy practices of those websites. This Privacy Policy applies only to our website and services.
Government and law enforcement disclosure
We may disclose personal information to government or law enforcement officials where required by law, court order, or legal process including subpoenas.
Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes arising in connection with this Privacy Policy are subject to the exclusive jurisdiction of the courts of Australia.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information please contact us:
The Right Track Investigative Services (Sole Trader)
Queensland Private Investigator Licence No: 4915098
PO Box 49, Cotton Tree, QLD 4558
Phone: 0494 560 110
Email: info@therighttrackinvestigations.com.au
Website: www.therighttrackinvestigations.com.au/contact-us